FAQS

DO YOU OFFER FREE SHIPPING?

Yes, We do.

DO YOU OFFER FREE RETURNS?

Yes, we do! We offer 14-days return for customers with a delivery address in the United States. 

WHERE DO YOU SHIP FROM?

All our packages are dispatched from our warehouse in Los Angeles, United States.

 WHAT PAYMENT METHODS DO YOU TAKE?

There are several ways to pay, including all the usual suspects: we accept Visa, MasterCard, American Express and Maestro. You can also choose to pay with PayPal.

Do I have to create an account?

No, you can still make a purchase in the SUNNYSIDE LA E-Shop as a guest. The difference being that we will not store any username and password connected to your order. You do have the option to save all the data into an account for the future, which will make the communication with us easier.

 WILL I HAVE TO PAY ANY DUTIES OR TAXES?

Customers may be liable for any customs and import duty, quotas, permits, product restrictions and other local requirements. These charges must be paid by the recipient of the parcel. Customs policies vary widely from country to country. Therefore we suggest that you check the requirements in your country before placing an order. We will not be liable for any custom or import duties. 

HOW DO I KNOW MY ORDER HAS BEEN SHIPPED?

We will send you a separate email as soon as your package has left our warehouse.

When will I be charged?

You will be charged as soon as you place your order on our website. A confirmation email will be sent to your email address with details about your order. Please save this email, as this is your confirmation. If you do not find the “Order Confirmation” email in your inbox, please check your spam and trash folders.

How do I cancel my order?

Please contact our E-Shop Team for any cancellation or changes to your order as soon as possible Info@sunnysidela.com Monday to Friday from 09.00-17.00 PDT). We aim to ship all orders within a few hours from when you make the order, so should you decide to cancel later than that, it is possible that your order has already left SUNNYSIDE LA warehouse on its way to your delivery address.